Consultation Handbook
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- PurposeThe Consultation Handbook provides guidance for route and project communications teams undertaking p…
- Role of the National Consultations teamThe National Consultations Team is part of Central Communications. The team is based in London, but …
- Tiers of supportWe have three levels of support, depending on the requirements of each project. In each case, it wou…
- ResourcesAs well as providing strategic support, we have central resources available for use. These include: …
- Why consultation is neededPublic and stakeholder consultations help major infrastructure projects to refine and improve their …
- Consultation, engagement or communication?Before planning any activity, you should decide whether it needs consultation, engagement or communi…
- Guiding principlesThere are seven key consultation and engagement principles that should always be adhered to when und…
- When should you consult?Consultation should take place at key stages during the development and design of a scheme’s propo…
- Who should you consult?Identifying who to consult should be one of the first things you plan, along with time and resources…
- Devising a consultation strategyAssess each project on a case-by-case basis to determine the level of consultation needed to support…
- Stages of consultationThere are a number of key stages within each phase of a public consultation process. The table below…
- Launching a public consultationThe first step is to talk to the relevant local authorities.This is a statutory requirement under Se…
- Tools and techniques to promote the consultationThe following all need to be prepared and used in advance: Notification flyers Project web pag…
- How to promote a consultation through the mediaIt is a requirement for both Transport and Works Act Order (TWAO) and Development Consent Order (DCO…
- Booking promotional space in stationsA key way to promote a consultation is to have teams handing out flyers at stations. Here’s what y…
- Briefing community stakeholdersEngaging with community stakeholders not only benefits communities; it can also improve the decision…
- Choosing and booking venuesConsultation venues bookings must follow enhanced accessibility requirements based on DfT guidance f…
- Conducting risk assessments of venuesEach venue must have a formal risk assessment to make sure that it’s safe and accessible. There is…
- Developing materials and writing for consultationsA consultation will need a range of marketing collateral. Each phase can be broken down into three d…
- What to include in consultation collateralThere will be a lot of detailed technical information available about a scheme which is ready for co…
- Consultation toolkitThe National Consultations Team has developed a toolkit of template consultation materials which you…
- Creating a project page on the Network Rail websiteBefore you create a page for a project on the website, think about when it needs to go live, and how…
- Network Rail’s Online Consultation HubAll Network Rail websites must follow The EU’s Web Accessibility Directive. The directives req…
- Recording consultationsConsultees should be able to submit feedback in various ways: Online, via the Consultation Hub …
- Evaluation and reportingAfter the consultation closes, you need to collate and review all comments. Allow around four weeks …
- Consultation reportsFor schemes like TWAO which require national planning consent, a consultation report will need to be…
- Pre-consultation check listHere’s a list of everything you need to consider, with links to the relevant sections. Decide whic…