Appendix 1: Flow diagram - Network Rail's Consultancy Handbook

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Introduction

Purpose
Role of the National Consultations team
Tiers of support
Resources
Why consultation is needed
Consultation, engagement or communication?
Guiding principles

Preparation

When should you consult?
Who should you consult?
Devising a consultation strategy
Stages of consultation
Launching a public consultation
Defining your target consultation area
When to promote a consultation
Ensuring engagement

Production

Tools and techniques to promote the consultation
How to promote a consultation through the media
Booking promotional space in stations
Briefing community stakeholders
Choosing and booking venues
Conducting risk assessments of venues
Developing materials and writing for consultations
What to include in consultation collateral
Consultation toolkit
Creating a project page on the Network Rail website
Network Rail’s Online Consultation Hub
Recording consultations

Evaluation

Evaluation and reporting
Consultation reports
Pre-consultation check list

Appendices

Appendix 1: Flow diagram
Appendix 2: Collateral examples
Appendix 3: Contacts

Appendices - Appendix 1: Flow diagram

Community consultation, engagement and communication

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