Stages of consultation - Network Rail's Consultancy Handbook

There are a number of key stages within each phase of a public consultation process. The table below sets out what should happen with each one.

Stage	Description	Activity/Media
Public consultation	Launching plans to consultees and engaging in an open, transparent and meaningful way.	Meetings with councillors and key stakeholders Press announcements Information letters and flyers Project information on Network Rail website Public exhibitions in key local locations
Public consultation	Collating comments from the public, community groups and key stakeholders.	Online Consultation Hub Paper feedback forms
Analysis and assessment of consultation feedback	Reviewing feedback from all consultees to understand the key themes/issues.	Assess feedback received Collate into themes and actions to provide update to the project Issue a consultation summary update newsletter to stakeholders and the public
Analysis and assessment of consultation feedback	Amending the scheme, if feasible, in response to consultation responses.	Commit to undertaking further work to develop the design and incorporate any appropriate mitigation measures Review the need for further consultation Compile an FAQ or Responses to Issues Raised document
Reporting back on changes made to the scheme	There may be a requirement to provide an update on changes to the scheme prior to another round of formal consultation.	Update letter/leaflet Update project web page Drop-in sessions Meetings with councillors and key stakeholders

Most schemes will require more than one phase of consultation. Always allow enough time in a consultation programme between each phase for feedback to be properly evaluated and taken on board.

Information on what should be consulted on is covered in this section: What to include in consultation collateral

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